PROJECT / Conversational voice support
Voice AI Support Agent
A voice support agent that answers inbound calls, handles FAQ and order lookup requests through natural conversation, and escalates to a live agent when a request falls outside its scope.
Illustrative architecture
- Channel
- Calls
- Coverage
- FAQ + orders
- Fallback
- Live handoff
Selected engineering work by Muhammad Mubashir, showcased by Retrieva Labs. Figures and scope reflect the existing project notes. The evidence section explains what is available to review.
A useful outcome starts here.
A voice support agent that answers inbound calls, handles FAQ and order lookup requests through natural conversation, and escalates to a live agent when a request falls outside its scope.
Project notes, with context.
This project overview is drawn from the existing portfolio notes. Client source code, demonstrations and evaluation artifacts are not published here.